Policies

Clear details, personal service, and a straightforward purchase. Here is what to expect when buying from RocketShip Watch Co.

Our photographs show the watch offered for sale. Pre-owned watches may have wear consistent with their age and use; macro photography can make small marks more visible. Review the listing for condition, reference, included accessories, and any documented service history. We are happy to provide additional photographs or a video walkthrough.

Warranty Policy

Watches sold as working include a 14-day limited movement warranty from delivery. Report a movement fault during that period and we will arrange evaluation and covered repairs at no charge. If repair is not practical, we will arrange a refund.

Coverage excludes disclosed faults, normal wear, cosmetic condition, and damage caused by accident, misuse, water exposure, or unauthorized work. Collectible watches expressly sold as non-working are excluded. Any remaining manufacturer warranty is separate and subject to the manufacturer’s terms.

Returns & Exchanges

We do not offer change-of-mind returns or exchanges. If your watch arrives damaged or materially differs from its listing, please contact us within 48 hours of delivery with your order number and photographs. Keep the packaging and avoid wearing or altering the watch while we review the issue.

We will agree on a resolution and, when a return is required, provide instructions for secure, insured shipping. Please contact us before sending a watch back. The 48-hour request supports prompt investigation; it does not shorten the warranty below or any rights that cannot be excluded by law.

Shipping Policy

After payment is confirmed, we prepare your watch and provide tracking. Watches ship fully insured by overnight service, with a signature required. We confirm dispatch arrangements with you; overnight service refers to transit after dispatch. Contact us before ordering if you need a particular delivery date or special arrangements.

Special Requests & Sourcing

Tell us the brand, reference, and budget you have in mind. Sourcing depends on availability. Trade terms, deposits, and any third-party escrow or authentication fees must be agreed in writing before you commit.

Payment & Order Confirmation

Choose Zelle or wire transfer at checkout. Your order remains unpaid until we confirm receipt. Contact us with your order number to verify the recipient and payment instructions before sending funds. If your bank’s Zelle limit is below the order total, contact us to arrange a wire transfer.