Refund policy

Returns & Exchanges

We do not offer change-of-mind returns or exchanges. If your watch arrives damaged or materially differs from its listing, please contact us within 48 hours of delivery with your order number and photographs. Keep the packaging and avoid wearing or altering the watch while we review the issue.

We will agree on a resolution and, when a return is required, provide instructions for secure, insured shipping. Please contact us before sending a watch back. The 48-hour request supports prompt investigation; it does not shorten the warranty below or any rights that cannot be excluded by law.

Warranty Policy

Watches sold as working include a 14-day limited movement warranty from delivery. Report a movement fault during that period and we will arrange evaluation and covered repairs at no charge. If repair is not practical, we will arrange a refund.

Coverage excludes disclosed faults, normal wear, cosmetic condition, and damage caused by accident, misuse, water exposure, or unauthorized work. Collectible watches expressly sold as non-working are excluded. Any remaining manufacturer warranty is separate and subject to the manufacturer’s terms.